Frequently Asked Questions
Everything you need to know about your TruNativ experience.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start the process.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing these measurements to a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, TruNativ ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
At TruNativ, we prioritize ethical production. Over 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.